What is ITSM?
IT Service Management (ITSM) is a discipline for managing information technology (IT) systems and services, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction.
ITSM recognizes that businesses require better, more productive relationships with IT. It is no longer acceptable for IT to work independently with little or no accountability In return, the business understands what its responsibilities are in the relationship so that expectations can be set and IT services can be delivered at a competitive cost.
ITSM Coach is a direct response to the traditional high barriers to entry that smaller and medium sized firms face when attempting to adapt to a customer centric IT model. ThinkITSM believes that all organizations need to adapt their IT practices to align to organizational objectives and that ITSM provides the vehicle for this transition. ThinkITSM has created an application that is affordable, easy to deploy and that has built-in consulting expertise enabling any organization to reap the benefits of ITSM.