Define Measure Acheive. Repeat

March 11, 2010

Reinvent your ‘Incident Classification System’ - Express Webinar

Most help desks have a difficult time classifying incidents.

Poor incident classification can dramatically impact the following:


- Customer Satisfaction, as tickets get misrouted

- Reporting, due to the same issue being logged in multiple ways

- Missed opportunities, to reduce incidents from reoccurring

 

In this session you will learn how to reinvent your classification system to have something that will allow you to:

 

- Easily classify any issue consistently

- Get better reports on the incidents that are occurring and why

- Reduce the number of times a ticket is assigned inaccurately
 

Sign up today to learn how you can help you reinvent your ‘Incident Classification System’ today!


Register Now