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Service Management reporting… where to start?

May 17th, 2009

A key challenge facing many ITSM practitioners is defining and producing meaningful reports.  Many ITSM vendor products, designed to automate and manage process activities, come equipped with a wide range of reports. Sometimes they speak to IT managers and, more importantly the business, but others consistently fall short of that target.  While this may be due to the messages they are attempting to convey, it may also be that the wrong reports are being shared with the wrong stakeholders.  How do you avoid this hit and miss strategy and ensure key information is being conveyed?  What we need is a way to present reports that are meaningful for specific stakeholders.   Read more…

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Michael Oas Uncategorized , , , , ,