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Should SMB’s care about ITIL?

May 13th, 2009

When I talk about ITIL to my wife (she really wishes I didn’t but hey that’s love),  she generally responds that it seems like a lot of common sense. I like to use the analogy that ITIL is a radar system for the IT department, it provides a mechanism where everyone can have visibility into a variety of things that makes sure that bad stuff doesn’t happen and if it does happen, everyone knows what they should be doing to fix it and to make sure it does not happen again. At the same time, you look in the ‘real world’ and see large organizations spend months/years implementing the processes and procedures to reach the proverbial pot of gold that ITIL can offer an organization (efficiencies, cost savings, productivity improvement blah blah balh). However, can smaller organizations (under 1000 employees) benefit from implementing ITIL? Read more…

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