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ITIL – Not a Cure for the Common Cold!

May 25th, 2009

Shockingly, ITIL is not a cure for the common cold and suffers from being overprescribed by often well-intentioned but ill-advised ITIL enthusiasts.  Doing ITIL will not necessarily generate any benefits for your organization and can consume significant resources with little return on the investment.  Fortunately the diagnosis is not all bad though.  ITIL can be a powerful tool when coupled with a clear improvement purpose and plan.

As a matter of fact, ITIL was a significant influence in the success of several large IT transformation initiatives that I was involved with as a senior manager in the Ontario Government.  Over the next weeks and months, I will share some of the insights I gained as an IT practitioner using ITIL in the hopes that some part of my experiences may be useful to you on your continual service improvement journeys.

Let’s start at the beginning…… Read more…

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Maria Ritchie Uncategorized , , , , ,