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ThinkITSM Lite and Improve are now live!

August 7th, 2009

This was a big week for everyone at ThinkITSM; we have officially released the public beta of  ThinkITM Coach Lite and Improve, beginning a roadmap of solutions that will make life better for everyone involved in managing and running service desks.

ThinkITSM has been a 3 year odyssey that started off supposedly being one poorly shaven guy in a back room doing some coding to being something that has resulted in a product that has the potential to change how companies manage their IT help desks all around the world. And hey, we’ve all had a bad experience with a help desk!

So check out today to sign up for a FREE subscription to ThinkITSM Coach. You should also check out our cool video of Calvin at an IT carnival being saved by ThinkITSM and testimonials from Malcolm Fry (one of the world’s leading authorities on help desk) at

We look forward to the coming months ahead where our solution continues to envolve and make help desk management a better experience for everyone involved.


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