Define Measure Acheive. Repeat





Why ThinkITSM Coach? Save Money and Improve IT Support

Why ThinkITSM
A successful service desk is more than a mere tool to log incidents. A practice needs to be nurtured where:

the objectives of the IT service desk are decided and understood,
the processes and procedures are implemented, and
the metrics are available to understand current performance.

Processes improve organization, but organization is not always sufficient to establish value. ThinkITSM Coach employs a practice focus that targets both outcomes and value, ensuring that the processes are continually improved to achieve business-valued outcomes important to your IT department and your customers.

As Practitioners, we understand what is involved in building a great service desk and now we have channeled years of this practitioner experience into an intelligent web application that will guide you through the process of implementing and enhancing a world class IT service desk.

When building ThinkITSM Coach, we analyzed how we delivered traditional ITSM consulting services to assist organizations implement a service desk. We recreated the same process with ThinkITSM Coach. ThinkITSM Coach takes your IT department step by step through everything your organization will require to implement, maintain and run a highly effective service desk. ThinkITSM’s customers benefit from the years of our collective experience without incurring the corresponding high price of extensive consulting.

Explore the scenarios below that show you how to save thousands of dollars a year while delivering even better IT support to your customers:


Making Help Desk Transformation Affordable. Really.

Scenario
The business case for establishing a well defined incident process is clear. By restoring service faster, employee productivity goes up and having metrics in place that show the business the true value of IT makes sense to maintain investment in existing systems. The challenge becomes where to begin. There are so many steps that need to happen before you can reap the benefits- it can seem overwhelming.

The Solution

Start using ThinkITSM Coach. Let ThinkITSM Coach...


Enable Your Help Desk Tool to Reach Its Potential

Scenario
Your organization has made a significant investment in a help desk or service desk technology and considers that it has not generated the expected return or IT support improvements. Reports that provide meaningful information are rare. You ask your service desk vendor what reports you should be running and they reply that they can report on anything, and request that your organization tell them what it wants. You are not sure what your customers think of your organization’s service. Your organization does not wish to spend further funds to bring in the outside consulting support necessary to fix things as it has already invested a large sum on the service desk. Furthermore, the vendor of the service desk wants to start a new phase of the project to obtain meaningful reports from the tool. You are also concerned about the loss in productivity associated with not being able to fix IT incidents in a timely manner.

The Solution

Consider ThinkITSM Coach with ThinkITSM Coach-Connect...