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ITSM Coach Features

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Everyone with an IT help desk

Here’s what you get FOR FREE:

Online ITIL Assessment
End User Annual Survey
IT Department Annual Surveys
Business and IT Executive Survey
Survey Key Performance Indicators (KPIs)
Survey Wisdom Window

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Features and description	Lite Everyone with an IT help desk	Complete Anyone ready to optimize and continually improve their help desk
Online ITIL Assessment Understand your strengths and areas for improvement	one-time use	unlimited
End User Annual Surveys How happy are your end users with your help desk? Let's find out.	one-time use	unlimited
IT Department Annual Surveys Mine the wealth of knowledge within IT	one-time use	unlimited
Business and IT Executive Surveys Compare what the folks who pay for IT think against the folks who deliver IT	one-time use	unlimited
Survey Key Performance Indicators (KPIs) You did the survey, now look at the result in an easy to read single screen
Survey Wisdom Window Understand the reason you scored so high (or low)
Baseline Practice Take a snapshot of where you are today so you have a baseline for improvement
Connect your Help Desk Data Start leveraging the information you are already capturing
Incident Ticket Surveying Find out what 'they' really think with a quick survey to your end user and Incident Practitioner
Customizable Survey Questions Now you've got the hang of surveying you can build your own questions
Practice Dashboard A health check showing the key metrics every help desk should measure
Practice Wisdom Windows Drillable dashboards that have the thinking built in
Business Outcome Prioritizer Prioritize your business outcomes and communicate help desk goals
Target Setting Set informed and achievable goals for improvement
Report Annotation and Publishing Easily create, access, update, maintain and publish your process documentation
Performance Annotations & Tweaks Build services and model how they should work based on feedback from our experts
Continual Improvement Trigger performance briefs, coordinate reporting AND the refresh your baselines and KPI targets
Process Modeling Easily create, access, update, maintain and publish your process documentation
Service Modeling Build services and model how they should work based on feedback from our experts
Training Materials Easily share role, process and work instructions for training and operations

ITSM Coach Features

Choose the ITSM Coach that is right for you...

Lite

Here’s what you get FOR FREE:

Complete

Everything in Coach-Lite, PLUS:

Set up your account
It only takes a minute!

Features

Lite

Complete

Online ITIL Assessment

End User Annual Surveys

IT Department Annual Surveys

Business and IT Executive Surveys

Survey Key Performance Indicators (KPIs)

Survey Wisdom Window

Baseline Practice

Connect your Help Desk Data

Incident Ticket Surveying

Customizable Survey Questions

Practice Dashboard

Practice Wisdom Windows

Business Outcome Prioritizer

Target Setting

Report Annotation and Publishing

Performance Annotations & Tweaks

Continual Improvement

Process Modeling

Service Modeling

Training Materials

What's New

Consider ITSM Coach

Support

ITSM Coach Features

Choose the ITSM Coach that is right for you...

Lite

Here’s what you get FOR FREE:

Complete

Everything in Coach-Lite, PLUS:

Set up your account It only takes a minute!

Features

Lite

Complete

What's New

Consider ITSM Coach

Support

Set up your account
It only takes a minute!