Define Measure Acheive. Repeat

ITSM Coach Features

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Features

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Everyone with an IT help desk

Complete

Anyone ready to optimize and continually improve their help desk

Online ITIL Assessment

Understand your strengths and areas for improvement

one-time use unlimited

End User Annual Surveys

How happy are your end users with your help desk? Let's find out.

one-time use unlimited

IT Department Annual Surveys

Mine the wealth of knowledge within IT

one-time use unlimited

Business and IT Executive Surveys

Compare what the folks who pay for IT think against the folks who deliver IT

one-time use unlimited

Survey Key Performance Indicators (KPIs)

You did the survey, now look at the result in an easy to read single screen

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Survey Wisdom Window

Understand the reason you scored so high (or low)

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Baseline Practice

Take a snapshot of where you are today so you have a baseline for improvement

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Connect your Help Desk Data

Start leveraging the information you are already capturing

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Incident Ticket Surveying

Find out what 'they' really think with a quick survey to your end user and Incident Practitioner

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Customizable Survey Questions

Now you've got the hang of surveying you can build your own questions

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Practice Dashboard

A health check showing the key metrics every help desk should measure

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Practice Wisdom Windows

Drillable dashboards that have the thinking built in

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Business Outcome Prioritizer

Prioritize your business outcomes and communicate help desk goals

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Target Setting

Set informed and achievable goals for improvement

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Report Annotation and Publishing

Easily create, access, update, maintain and publish your process documentation

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Performance Annotations & Tweaks

Build services and model how they should work based on feedback from our experts

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Continual Improvement

Trigger performance briefs, coordinate reporting AND the refresh your baselines and KPI targets

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Process Modeling

Easily create, access, update, maintain and publish your process documentation

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Service Modeling

Build services and model how they should work based on feedback from our experts

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Training Materials

Easily share role, process and work instructions for training and operations

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Contact us for more information.



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