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ThinkITSM
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News

August 03, 2010

Life after ITIL – creating a culture of continual service improvement


July 26, 2010

Are cloud and ITIL like oil and water?


July 20, 2010

Your Next IT Budget: 6 Ways to Support Business Growth


July 15, 2010

Will a monitoring system deliver “always on” applications to your users?


July 01, 2010

Happenings In The Cloud


June 24, 2010

How to select an ITIL monitoring tool


June 23, 2010

Think Tank: Beyond service management


June 18, 2010

ITSM a recovery catalyst


June 14, 2010

Moving to SaaS for IT service management


June 11, 2010

How To Maximize Your IT Service Management Investment


June 10, 2010

Holistic, end-to-end, consolidated service management-it is Whatever you call it, does it actually matter?


June 02, 2010

Tenzing Gains Momentum with Fifth Year in a Row on PROFIT 100 Ranking of Canada's Fastest-Growing Companies


May 25, 2010

Top reasons for the failure of IT Service Management


May 05, 2010

Do you measure your incident backlog?


May 05, 2010

How IT Service Management Can Reduce IT Costs


April 26, 2010

Achieving ITSM Balance


April 22, 2010

Building an IT Infrastructure That Actually Serves Customers


April 21, 2010

Reporting is the soufflé of the IT Service Desk.


April 21, 2010

How Small and Midsize Businesses Can Maximize ITIL Advantages


April 05, 2010

Three truths of IT success


April 05, 2010

Kotter's Principle - Head to Heart


March 25, 2010

Don't skip ITIL Service Design: Questions, checklists to get started


March 22, 2010

Essential CIO tools: The Business presentation


March 03, 2010

Anatomy of a KPI – Mean Time to Restore Service (MTRS)


February 26, 2010

Recession shifts IT service management into fast lane


February 24, 2010

How IT gap analysis can be the first step to ITIL success


February 01, 2010

Skip Luck and Plan for IT Service Quality


January 25, 2010

How to Overcome Resistance to ITIL


Archived News

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