September 23, 2010

Learn how to Complete an ITIL Self Assessment - Express Webinar

October 26, 2010

Release Management – A Pragmatic Approach to Release Success

October 28, 2010

How will the Service Desk evolve in the era of cloud computing and what you can do to prepare

Archived Events

No Archived Events

August 03, 2010

Life after ITIL – creating a culture of continual service improvement

July 26, 2010

Are cloud and ITIL like oil and water?

July 20, 2010

Your Next IT Budget: 6 Ways to Support Business Growth

July 15, 2010

Will a monitoring system deliver “always on” applications to your users?

July 01, 2010

Happenings In The Cloud

June 24, 2010

How to select an ITIL monitoring tool

June 23, 2010

Think Tank: Beyond service management

June 18, 2010

ITSM a recovery catalyst

June 14, 2010

Moving to SaaS for IT service management

June 11, 2010

How To Maximize Your IT Service Management Investment

June 10, 2010

Holistic, end-to-end, consolidated service management-it is Whatever you call it, does it actually matter?

June 02, 2010

Tenzing Gains Momentum with Fifth Year in a Row on PROFIT 100 Ranking of Canada's Fastest-Growing Companies

May 25, 2010

Top reasons for the failure of IT Service Management

May 05, 2010

Do you measure your incident backlog?

May 05, 2010

How IT Service Management Can Reduce IT Costs

April 26, 2010

Achieving ITSM Balance

April 22, 2010

Building an IT Infrastructure That Actually Serves Customers

April 21, 2010

Reporting is the soufflé of the IT Service Desk.

April 21, 2010

How Small and Midsize Businesses Can Maximize ITIL Advantages

April 05, 2010

Three truths of IT success

April 05, 2010

Kotter's Principle - Head to Heart

March 25, 2010

Don't skip ITIL Service Design: Questions, checklists to get started

March 22, 2010

Essential CIO tools: The Business presentation

March 03, 2010

Anatomy of a KPI – Mean Time to Restore Service (MTRS)

February 26, 2010

Recession shifts IT service management into fast lane

February 24, 2010

How IT gap analysis can be the first step to ITIL success

February 01, 2010

Skip Luck and Plan for IT Service Quality

January 25, 2010

How to Overcome Resistance to ITIL

Archived News

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